IT Help Desk & Technical Support Professional
Description
Help desk and technical support is the most common way into an IT career. Almost every company needs people who can solve computer problems calmly, explain them clearly and record what they did.
This course teaches the job the way it is actually done. You will learn how tickets move through a support team, how to troubleshoot with a repeatable method instead of guessing, and how to handle the most common Windows, account, printer and network issues. Just as important, you will practise the communication skills that turn a stressed user into a satisfied one.
By the end you will be able to take a ticket, find the cause of the problem, fix it or escalate it properly, and document your work like a professional.
Features
- 12 written lessons with step-by-step troubleshooting methods
- 4 section quizzes to check your understanding
- Ready-to-use ticket templates and call scripts
- A clear map of the next certifications and roles after help desk
Target Audiences
- Career changers who want a first job in IT
- Students preparing for entry-level support roles
- Office staff who become "the IT person" at work
Requirements
- A computer with Windows 10 or 11
- No previous IT experience needed
- Curiosity about how computers and networks work
Curriculum
- 4 Sections
- 12 Lessons
- 4 Weeks
Expand all sectionsCollapse all sections
- How a Help Desk Works4 ItemsRoles, tickets and the support process
- Windows and User Account Support4 ItemsThe issues you will solve every day
- Network Troubleshooting for Support4 ItemsConnectivity problems step by step
- Customer Service and Your Career4 ItemsCommunication skills and next steps
FAQs
No. This course starts from zero and explains every term. It is a good first step before studying for an entry-level certification such as CompTIA A+.
No. It teaches the practical skills that help desk roles ask for. It is not affiliated with any certification body.
You keep access to the lessons after you enrol, so you can return to them while you prepare for interviews.
Instructor
5 Students22 Courses
Reviews
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