The complete system for surviving and thriving in your first IT support role. This isn’t just theory — it includes a full troubleshooting methodology, 12 step-by-step issue playbooks, word-for-word scripts for handling frustrated users, SLA and queue management guidance, and a massive appendix of 20+ ready-to-use ticket and email templates you can copy directly into your job. Built to stay on your desk through your entire first year, not just your first week.
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$29.00